Returns:
We take every care to ensure all of our products reach you in perfect condition. However, if you are not satisfied due to the product being damaged in transit, faulty or not the item ordered then please contact us and inform us of your intent to return the product.
Please email us with the following information: your order number, provide product details, a description of the fault or reason for return and your preference for a refund or replacement. We will then provide you with the return address and your Return Merchandise Authorisation (RMA) number. We will review your return request. Items can not be returned until we have authorised your request. You will receive an email once we have authorised your return and you can track the progress via the Track a Return link, you will need to log into your account to access this feature.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at InkEmpire, we'll issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply if the order is for Ink Catridges, Toner or Thermal Ribbons which have been unsealed by you, or for consumable goods which, by their nature, cannot be returned.
We aim to keep this procedure as straightforward as possible. We will attend to all returns as soon as is practically feasible and do our utmost to make the process as stress-free as we can for you.
Refunds:
All refunds will be processed via the original method of payment where possible. Refunds will only be made subject to our terms and conditions. |
